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Join a dynamic team of professionals passionate about air travel and customer service. Nile Air offers exciting career opportunities in various fields, including operations, maintenance, customer service, marketing, and more. We invest in employee growth.
As a Customer Experience Specialist, you are responsible for driving world class customer experience, answering our customers calls/emails/chat in a timely manner with outstanding emotionally intelligent support to all our markets.
Posted: 2 months before
A relevant college qualification.
Two years of experience in ticketing, and fare policy, preferably a pervious airline experience.
Two years of experience in customer service with the ability to meet the company’s SLA.
A good experience in customer engagement through the Social Media different platforms.
Strong knowledge of aviation products.
Advanced Amadeus user with a minimum of two years of experience.
Excellent selling skills.
Excellent communication skills with fluency in English.
Excellent written skills, in Arabic and English.
Ability to learn and adapt.
Flexibility in working hours in rotating shifts, including night shifts.
Ability to manage emergencies and difficult situations.
- Ability to communicate and coordinate with teammates properly and professionally.