Departure Airport
  • Egypt
  • Aswan Airport (ASW)

    Aswan, Egypt

  • Cairo Intl. Airport (CAI)

    Cairo, Egypt

  • Hurghada Airport (HRG)

    Hurghada, Egypt

  • Luxor Airport (LXR)

    Luxor, Egypt

  • Sharm El Sheikh Airport (SSH)

    Sharm El Sheikh, Egypt

  • Germany
  • Berlin Brandenburg Airport (BER)

    Berlin, Germany

  • Cologne Bonn Airport (CGN)

    Cologne bonn, Germany

  • Düsseldorf Airport (DUS)

    Düsseldorf, Germany

  • Munich, Franz Josef Strauss Germany (MUC)

    Munich, Germany

  • Iraq
  • Baghdad Intl. Airport (BGW)

    Baghdad, Iraq

  • Italy
  • Bergamo Int. Airport (BGY)

    Milan, Italy

  • Kuwait
  • Kuwait Intl. Airport (KWI)

    Kuwait, Kuwait

  • Saudi Arabia
  • Abha Intl. Airport (AHB)

    Abha, Saudi Arabia

  • Al Jouf Intl. Airport (AJF)

    Al Jouf, Saudi Arabia

  • Arar Int. (RAE)

    Arar, Saudi Arabia

  • Gassim Intl. Airport (ELQ)

    Buraydah, Saudi Arabia

  • King Fahad Intl. Airport (DMM)

    Dammam, Saudi Arabia

  • Ha'il iNTL. Airport (HAS)

    Ha'il, Saudi Arabia

  • Gizan Intl. Airport (GIZ)

    Jazan, Saudi Arabia

  • King Abdulaziz Intl. Airport (JED)

    Jeddah, Saudi Arabia

  • Najran Int. (EAM)

    Najran, Saudi Arabia

  • Qaisumah Int. (AQI)

    Qaisumah, Hafr Al Batin, Saudi Arabia

  • King Khalid IntL. Airport (RUH)

    Riyadh, Saudi Arabia

  • Tabuk Intl. Airport (TUU)

    Tabuk, Saudi Arabia

  • Taif Intl. Airport (TIF)

    Taif, Saudi Arabia

  • Prince Abdul Mohsin bin Abdulaziz Intl. Airport (YNB)

    Yanbu, Saudi Arabia

  • Sweden
  • Arlanda Intl. Airport (ARN)

    Stockholm, Sweden

  • Turkey
  • Sabiha Gokcen Intl. Airport (SAW)

    Istanbul, Turkey

  • United Arab Emirates
  • Al Ain International Airport (AAN)

    Al Ain City, United Arab Emirates

  • Dubai (Bus Service) (XHB)

    Dubai, United Arab Emirates

  • Sharjah Intl. Airport (SHJ)

    Sharjah, United Arab Emirates

  • Uzbekistan
  • Tashkent Intl. Airport (TAS)

    Tashkent, Uzbekistan

Destination Airport
  • Egypt
  • Aswan Airport (ASW)

    Aswan, Egypt

  • Hurghada Airport (HRG)

    Hurghada, Egypt

  • Luxor Airport (LXR)

    Luxor, Egypt

  • Sharm El Sheikh Airport (SSH)

    Sharm El Sheikh, Egypt

  • Germany
  • Cologne Bonn Airport (CGN)

    Cologne bonn, Germany

  • Iraq
  • Baghdad Intl. Airport (BGW)

    Baghdad, Iraq

  • Italy
  • Bergamo Int. Airport (BGY)

    Milan, Italy

  • Kuwait
  • Kuwait Intl. Airport (KWI)

    Kuwait, Kuwait

  • Saudi Arabia
  • Abha Intl. Airport (AHB)

    Abha, Saudi Arabia

  • Al Jouf Intl. Airport (AJF)

    Al Jouf, Saudi Arabia

  • Arar Int. (RAE)

    Arar, Saudi Arabia

  • Gassim Intl. Airport (ELQ)

    Buraydah, Saudi Arabia

  • King Fahad Intl. Airport (DMM)

    Dammam, Saudi Arabia

  • Ha'il iNTL. Airport (HAS)

    Ha'il, Saudi Arabia

  • Gizan Intl. Airport (GIZ)

    Jazan, Saudi Arabia

  • King Abdulaziz Intl. Airport (JED)

    Jeddah, Saudi Arabia

  • Najran Int. (EAM)

    Najran, Saudi Arabia

  • Qaisumah Int. (AQI)

    Qaisumah, Hafr Al Batin, Saudi Arabia

  • King Khalid IntL. Airport (RUH)

    Riyadh, Saudi Arabia

  • Tabuk Intl. Airport (TUU)

    Tabuk, Saudi Arabia

  • Taif Intl. Airport (TIF)

    Taif, Saudi Arabia

  • Prince Abdul Mohsin bin Abdulaziz Intl. Airport (YNB)

    Yanbu, Saudi Arabia

  • Sweden
  • Arlanda Intl. Airport (ARN)

    Stockholm, Sweden

  • Turkey
  • Sabiha Gokcen Intl. Airport (SAW)

    Istanbul, Turkey

  • United Arab Emirates
  • Al Ain International Airport (AAN)

    Al Ain City, United Arab Emirates

  • Dubai (Bus Service) (XHB)

    Dubai, United Arab Emirates

  • Sharjah Intl. Airport (SHJ)

    Sharjah, United Arab Emirates

Adult Passengers
Child Passenger
Infants Passenger
Flight Number:
Departure Airport
  • Egypt
  • Aswan Airport (ASW)

    Aswan, Egypt

  • Cairo Intl. Airport (CAI)

    Cairo, Egypt

  • Hurghada Airport (HRG)

    Hurghada, Egypt

  • Luxor Airport (LXR)

    Luxor, Egypt

  • Sharm El Sheikh Airport (SSH)

    Sharm El Sheikh, Egypt

  • Germany
  • Berlin Brandenburg Airport (BER)

    Berlin, Germany

  • Cologne Bonn Airport (CGN)

    Cologne bonn, Germany

  • Düsseldorf Airport (DUS)

    Düsseldorf, Germany

  • Munich, Franz Josef Strauss Germany (MUC)

    Munich, Germany

  • Iraq
  • Baghdad Intl. Airport (BGW)

    Baghdad, Iraq

  • Italy
  • Bergamo Int. Airport (BGY)

    Milan, Italy

  • Kuwait
  • Kuwait Intl. Airport (KWI)

    Kuwait, Kuwait

  • Saudi Arabia
  • Abha Intl. Airport (AHB)

    Abha, Saudi Arabia

  • Al Jouf Intl. Airport (AJF)

    Al Jouf, Saudi Arabia

  • Arar Int. (RAE)

    Arar, Saudi Arabia

  • Gassim Intl. Airport (ELQ)

    Buraydah, Saudi Arabia

  • King Fahad Intl. Airport (DMM)

    Dammam, Saudi Arabia

  • Ha'il iNTL. Airport (HAS)

    Ha'il, Saudi Arabia

  • Gizan Intl. Airport (GIZ)

    Jazan, Saudi Arabia

  • King Abdulaziz Intl. Airport (JED)

    Jeddah, Saudi Arabia

  • Najran Int. (EAM)

    Najran, Saudi Arabia

  • Qaisumah Int. (AQI)

    Qaisumah, Hafr Al Batin, Saudi Arabia

  • King Khalid IntL. Airport (RUH)

    Riyadh, Saudi Arabia

  • Tabuk Intl. Airport (TUU)

    Tabuk, Saudi Arabia

  • Taif Intl. Airport (TIF)

    Taif, Saudi Arabia

  • Prince Abdul Mohsin bin Abdulaziz Intl. Airport (YNB)

    Yanbu, Saudi Arabia

  • Sweden
  • Arlanda Intl. Airport (ARN)

    Stockholm, Sweden

  • Turkey
  • Sabiha Gokcen Intl. Airport (SAW)

    Istanbul, Turkey

  • United Arab Emirates
  • Al Ain International Airport (AAN)

    Al Ain City, United Arab Emirates

  • Dubai (Bus Service) (XHB)

    Dubai, United Arab Emirates

  • Sharjah Intl. Airport (SHJ)

    Sharjah, United Arab Emirates

  • Uzbekistan
  • Tashkent Intl. Airport (TAS)

    Tashkent, Uzbekistan

Destination Airport
  • Egypt
  • Aswan Airport (ASW)

    Aswan, Egypt

  • Hurghada Airport (HRG)

    Hurghada, Egypt

  • Luxor Airport (LXR)

    Luxor, Egypt

  • Sharm El Sheikh Airport (SSH)

    Sharm El Sheikh, Egypt

  • Germany
  • Cologne Bonn Airport (CGN)

    Cologne bonn, Germany

  • Iraq
  • Baghdad Intl. Airport (BGW)

    Baghdad, Iraq

  • Italy
  • Bergamo Int. Airport (BGY)

    Milan, Italy

  • Kuwait
  • Kuwait Intl. Airport (KWI)

    Kuwait, Kuwait

  • Saudi Arabia
  • Abha Intl. Airport (AHB)

    Abha, Saudi Arabia

  • Al Jouf Intl. Airport (AJF)

    Al Jouf, Saudi Arabia

  • Arar Int. (RAE)

    Arar, Saudi Arabia

  • Gassim Intl. Airport (ELQ)

    Buraydah, Saudi Arabia

  • King Fahad Intl. Airport (DMM)

    Dammam, Saudi Arabia

  • Ha'il iNTL. Airport (HAS)

    Ha'il, Saudi Arabia

  • Gizan Intl. Airport (GIZ)

    Jazan, Saudi Arabia

  • King Abdulaziz Intl. Airport (JED)

    Jeddah, Saudi Arabia

  • Najran Int. (EAM)

    Najran, Saudi Arabia

  • Qaisumah Int. (AQI)

    Qaisumah, Hafr Al Batin, Saudi Arabia

  • King Khalid IntL. Airport (RUH)

    Riyadh, Saudi Arabia

  • Tabuk Intl. Airport (TUU)

    Tabuk, Saudi Arabia

  • Taif Intl. Airport (TIF)

    Taif, Saudi Arabia

  • Prince Abdul Mohsin bin Abdulaziz Intl. Airport (YNB)

    Yanbu, Saudi Arabia

  • Sweden
  • Arlanda Intl. Airport (ARN)

    Stockholm, Sweden

  • Turkey
  • Sabiha Gokcen Intl. Airport (SAW)

    Istanbul, Turkey

  • United Arab Emirates
  • Al Ain International Airport (AAN)

    Al Ain City, United Arab Emirates

  • Dubai (Bus Service) (XHB)

    Dubai, United Arab Emirates

  • Sharjah Intl. Airport (SHJ)

    Sharjah, United Arab Emirates

Search Options
Commercial

Customer Relations Officer

CRO is responsible for managing and resolving all passenger concerns and service-related issues. The role is crucial for maintaining customer trust, ensuring high customer satisfaction, and upholding the airline's brand reputation.

Shift-Based job.

  • Communicates with commercial (planning & Revenue Management) teams to be updated regarding cancelled, rescheduled, or delayed flights
  • Processes compensation for passengers whose luggage is broken or lost, or whose flight has been changed from business class to economy class and ensuring all passenger problems are resolved efficiently and according to company policy.
  • Generates and sends immediate SMS notifications to affected passengers regarding cancelled, delayed, or updated flight status, ensuring accurate information is delivered and maintaining high levels of customer satisfaction.
  • Drafts and sends official email communications with detailed information about affected flights, including rebooking options, rights, and compensation procedures.
  • Checks current flight status on the reservation system and verify all information accuracy against operational updates before sending messages.
  • Logs all passenger complaints, issues, and resolution steps in the dedicated Customer Relationship Management (CRM) system.
  • Calculates, obtains approval for, and coordinates with the Treasury Management Team for the timely payout of compensation claims (downgrades, baggage claims).
  • Liaises with the Lost and Found for baggage status and the Revenue Management Team for fare difference calculations.
  • Prepares periodic reports for the Reservation Manager on communication effectiveness, common customer issues, and
  •  resolution efficiency.

Requirements:

  • Bachelor’s degree in business, tourism and hospitality or related field
  • Minimum 1-2 years of experience in an airline reservation system / sales / customer service
  • Advanced in GDS (Amadeus), Microsoft Office, SMS gateway systems.
  • Can work under pressure and on shift-bases.
  • Knowledge in customer service and sales
  • Good knowledge of aviation products and technicalities
  • Compensation Policy Knowledge
  • Fluent in English (Written / Spoken), other language is a plus
  • Exceptional Communication skills.
  • Conflict Resolution & Problem-solving skills
  • Strong positivity & Self-motivated
  • Attention to details