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Join a dynamic team of professionals passionate about air travel and customer service. Nile Air offers exciting career opportunities in various fields, including operations, maintenance, customer service, marketing, and more. We invest in employee growth.
A highly motivated and customer-oriented contact center agent is required, a rotating shift based reservation and customer service profession in a dynamic aviation industry.
Posted: 3 weeks before
Job Title: Contact Center Agent No. of vacancies: 3 Location: Sheraton, Cairo.
Role Purpose: Nile Air is currently recruiting a highly motivated and customer-oriented rotating shift Contact Center Agent based in Cairo, Egypt. In this role you are expected to deliver a full service-oriented professional reservation, and customer services to our clients and other external stakeholders and parties through contact center channels, in order to achieve the highest customer satisfaction and target sales revenues.
Qualifications: ·Relevant bachelor’s degree. ·Minimum 2 years’ experience in call center field. ·Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA. ·Advanced Amadeus using skills with 2-year experience is a must. ·Excellent knowledge of aviation products and technicalities. ·Ability to work in rotating shifts, including overnight shifts. ·Excellent English language communication skills Written/Spoken. ·High learning agility. ·Strong problem solving and stress management skills. ·Ability to work under pressure. ·Strong interpersonal and communication skills ·Strong selling and customer service oriented.
How to apply: Send your CV with JOB TITLE in the subject line to firstname.lastname@example.org We wish you all the best!