We prioritize the well-being and comfort of all our passengers, including those with disabilities.
It is our pleasure to offer dedicated care and assistance throughout your journey, starting from the airport, during the flight, and even during flight connections.
We provide the following services specifically tailored to passengers with disabilities:
- Visual Impairment: Our attentive cabin crew will conduct a special safety briefing before take-off and provide orientation to visually impaired passengers, ensuring they feel at ease in their surroundings. Additionally, our crew will assist in meal preparations and help identify food items.
- Special Seating Arrangements: We are more than happy to assist passengers who require special seating arrangements. Please note that seats in the emergency exit row are not available due to flight safety regulations. To request special seating, kindly contact your local Nile Air office or approach our airport ground staff for personalized assistance.
To ensure a seamless experience, please make the necessary arrangements by contacting your local Nile Air office at least 48 hours before your flight, such as the use of a wheelchair.
While we strive to accommodate all our passengers, there are certain services we are unable to provide:
- Feeding Assistance: We regret that we are unable to assist with the feeding of meals.
- Personal Care Services: Assistance within the restroom or at the seat with defecation and/or urination is not within the scope of our services.
- Medical Services: The provision of medical services is beyond the capabilities of our crew.
Passengers requiring the above services are advised to travel with a personal care assistant for their comfort and convenience.
For passengers with sensory or cognitive disabilities, if we are unable to establish an appropriate means of communication for the safety briefing, we request that they travel with a personal safety assistant who can assist in articulating the safety information clearly.
We offer three distinct types of wheelchair services to accommodate passengers who require assistance, excluding those with significant medical needs.
- Passenger-Assisted Wheelchair: This service is provided to passengers who can manage stairs but have difficulty walking long distances to and from the plane. These passengers can independently walk to their seats without assistance once inside the aircraft.
- Stair-Assisted Wheelchair: Passengers who are capable of walking but require aid with stairs can request this service. The wheelchair will be provided up to the plane door, enabling the passenger to navigate the stairs safely. Once inside the aircraft, they can proceed to their seats without assistance.
- Cabin-Assisted Wheelchair: This service caters to passengers who are unable to walk and require full assistance until they are seated inside the cabin. These passengers are completely immobile and rely on assistance for both stairs and movement within the aircraft. They will be assisted from the plane door to their cabin seat and vice versa.
Passengers who are temporarily disabled due to illness or injury, and require special care during the flight, as well as assistance in the airport terminal, boarding, and disembarkation, must obtain a Medical Information Form (MEDIF) at least 48 hours prior to departure.
Permanently disabled passengers who do not require individual attention during the flight but need assistance at the airport, during boarding, and disembarkation can request this service when booking their tickets. Medical clearance is not necessary unless the passenger's condition necessitates special care or attention.
For passengers without an official medical report specifying the required support, there will be a charge of USD 60 for the wheelchair service provided.
We encourage all passengers with disabilities to check in at least three hours before departure to ensure a smooth and hassle-free journey.
Your satisfaction and comfort are our top priorities, and we are dedicated to providing you with an exceptional travel experience.